The arrival of Covid-19 and the incessant desire to digitize all sectors have greatly propelled the development of touch terminals. These functional digital boxes offer customers the opportunity to interact with brands and thus better express their desires. However, some companies are still struggling to be convinced by this technology. Why adopt it in your point of sale? Discover some advantages.
Adapt to health requirements
The health crisis due to the Covid-19 pandemic has long disrupted our daily lives in every sense of the word. Even today, experts invite us not to neglect preventive measures at the risk of finding ourselves positive. The presence of an interactive kiosk in your point of sale therefore offers greater credibility in the eyes of customers. It makes it possible to limit physical contact with the customer as much as possible for an equally total satisfaction. From purchase to payment, everything is done online via the touch terminal according to the convenience of the latter.
Offer fast service and better support to customers
The touch kiosk is a ready-made solution to long queues of customers at your points of sale. It is no longer a question of waiting hours just to get information on a product or service. The interactive kiosk can be configured to display all the information on a product as well as its availability. All this information can be directly consulted by the customer; This results in a considerable saving of time. The customer can therefore consult it easily and have all the time necessary to make a decision. The company can also use touch terminals as advertising tools by inserting product promotion periods.
Ensure better management of the available resource
By effectively managing your touchscreen kiosks, you can make them a major marketing tool to make your investments profitable. Thanks to their wide distribution capabilities, these interactive terminals are functional at all times. This provides a strong image of your business to your customers and competition. Your staff can therefore devote themselves to more important tasks by leaving the much more restrictive tasks to these interactive terminals. And by the way, speaking of staff, you won't have to recruit a lot of them. This will have the merit of considerably reducing your expenses.
Increase your turnover
A skilled salesperson does not let a customer leave his shop without taking even a product. Indeed, to sell, you have to convince the customer that he inevitably needs the product you are offering him. In this game, the touch terminal is your best ally. By consulting the interactive terminal, the customer is offered a wide range of products or services. Also equipped with artificial intelligence, some touch terminals are programmed to offer products that match the customer's desires. The customer who has come beforehand with the firm intention of buying a product is offered a lot of tempting offers. Result: this last spring from the store with lots of items that he had not necessarily planned. Obviously, this situation suits the seller who can thank this famous accessory that is the touch terminal.