Today, delivery has become an essential part of our lifestyles. If the Post office already offered this type of service, a long time ago, the delivery of parcels has been completely transformed and the use made of it by consumers as well. We can even say that having its products delivered is now essential for a company that wishes to conquer new market shares and retain its customers. But why is last mile logistics an economic challenge? Answers.
The high cost of the last mile
The question of mobility in cities is closely linked to that of last-mile logistics. While e-commerce is increasing the flow of carriers on the road in the center of our cities, ecological issues and the need to clean the air force us on the contrary to reduce the number of vehicles in the streets. The cost of the last mile is therefore paid in kind, but it also has a strong impact on the budget of companies.
As urby.fr, a specialist in the matter, reminds us, the last kilometer can constitute a significant burden for companies, which is around 5 or 6% of turnover, but which can climb up to 26% when the we are talking about e-commerce! With a general volume of parcels constantly increasing, it is therefore obvious that ecological, economical and sustainable solutions must be put in place, especially since ensuring the last mile also means satisfying your customer.
Last mile logistics and customer satisfaction
Customer satisfaction has always been a priority for businesses of all kinds. But with the increase in business opportunities, the availability of low-cost resources thanks to the development of maritime flows or the rapid expansion of e-commerce, competition has increased, and this in almost all areas.
The quality of the products offered or the prices are thus less and less variable according to the offers. To make a difference, you have to take care of your customers. By opting for efficient last-mile logistics, not only will you reduce delivery times, which is always appreciated by the recipient, but in addition, you will be able to rely on an ecological argument, which is also very significant for the customer. – citizen of today!
The logistics solutions of the future
To unclog cities and promote new ways of delivering, some companies like Urby are on the front line. This expert in connected urban logistics immediately understood that the salvation of large cities will necessarily go through pooling. This is how the company has opened parcel drive centers or relay points, thereby facilitating the work of delivery people, while limiting the impact of their profession on the environment and residents.
To ensure last mile logistics, the solutions offered here are diverse. Urby is also active in the field of delivery by cargo bike in the hyper center as in the collection of professional packaging or even in self storage. Whether you are a business or an individual, professional parcel delivery by Urby certainly has something to offer you!