Customer reviews or customer feedback are information or comments that your customers provide about your products or services. In fact, measuring and analyzing customer satisfaction is fundamental to the success of a brand. By default, e-commerce is also a highly competitive environment as it breaks the map of traditional territorial boundaries. Faced with the growing number of players, trust is an important purchasing criterion for consumers. Customer reviews can help consumers make buying decisions and build trust for merchants.
Why collect customer reviews?
Measuring customer satisfaction is necessary. Why? Simply because dissatisfaction is costing your business dearly. On the contrary, customer retention benefits your bottom line. Reviews will be used to improve the experience you provide by ensuring good customer relationships and long-term loyalty. Especially for an online business, this is crucial.
How do I get a customer review?
There are several tools to automatically collect customer reviews. These tools will allow you to improve your e-reputation and thus gain visibility. They often offer customer satisfaction badges that can be displayed, which will further reassure visitors. The goal is to make your customers ambassadors. This would be a great customer review solution.
Email your customer list to ask for their feedback
Sending an email is one of the easiest ways. This email should contain the form you will ask the customer to fill out. This is not an easy task, however, as customers may see it as a chore. Therefore, they should have a good reason for completing this form.
Chatbot on your website
You can also install an automatic or semi-automatic chatbot system on your site where you will collect feedback.
Speak or call to get as much information as possible
If you have a physical store, you can chat directly with customers for slightly higher quality communication. If this is not the case, it is also possible to call them and obtain as much information as possible.
What are the results of using customer reviews?
The primary result of collecting reviews is consumer satisfaction. After effectively collecting customer reviews, your brand image will skyrocket, and since your customers will start to love you, the word-of-mouth system will gradually take over, with a logical consequence: increasing your earnings. annual.
As an entrepreneur, you should be able to control your business by knowing customer reviews. Entrepreneurship is a great adventure, moreover anyone can start a business. Even without training, you can obtain an honorable turnover of around 35,000 euros per year by being, for example, independent home help.